Passion Hair
London
Reviews
I bought a £45 voucher for half head highlights cut,wash, blow dry online with this store. They charged me an EXTRA £30 to do some highlights at the back of my head and for toner (which was not stated in the voucher that there may be a charge for toner). They ended up doing highlights that you couldn't EVEN SEE and not many at all. I called the salon and complained and asked for some more strands to be done as you couldn't see them and as they had now paid £75 in total for FULL HEAD OF HIGHLIGHTS when it didn't even look like half a head. They said come into the salon and they will look at it and were happy to do it. When i got there they made me wait over 1 hour after my appointment and then refused to add any more and asked for £15 EXTRA. Why did she wait all that time and make me come to the salon without telling me this clearly over the phone or when i got there and wasted my time. Their deals and vouchers are scams and really when you get there you have to pay A WHOLE LOT MORE THAN what the voucher states because they will tell you your hair needs it. The customer service from the manager was also unwelcoming, rude and not friendly. I have been to many salons and their customers are very important to them and they are very friendly, welcoming and listen to your requirements. When i complained i wasn't happy the manager said she couldn't do nothing about it and didn't show any care but a desire to charge customers with more money at any chance she can get. MISLEADING DEALS,DISAPPOINTING CUSTOMER SERVICE, ANY REVIEWS THAT STATE 5 STARS HAVE BEEN WRITTEN BY THE HAIRDRESSER THEMSELVES BECAUSE I HAVE COME ACROSS MANY PEOPLE WHO HAVE HAD A BAD EXPERIENCE WITH THIS SALON SCAMMING PEOPLE WITH THEIR "DEALS"
21-03-14
Tags:
BAD SERVICE DISAPPOINTING
Report this Review
Are you willing to write a short review of Passion Hair London? Please add your Passion Hair London review and help create a directory of recommended Hairdressers in London. Is Passion Hair London owned by you, then claim it today. Claiming a business will enable you to edit the contact details and update the description.