Trimmers Hair
Alnwick
Reviews
VERY disappointed. Having booked a bridal party into the salon months in advance, the salon cancelled our booking with NO notification, NO apology, and NO reason. We were completely unaware of the cancellation and had not at any point been made aware we would need to call up and reconfirm a confirmed booking or risk losing our slot.
Luckily we had called a couple of weeks beforehand to discuss the hair styles (considering we were a bridal party of 7 all travelling from London to the area for the big day) and that is the first we heard of our cancellation. Had we turned up on the day it would have been a disaster. The worst part of the story was that there was no apology, and no offer to assist in resolving or recommending other local business.
Thankfully, 2 weeks before the wedding and as a party of 7 we did manage to find a much friendlier and accomodating hairdressers in Berwick-upon-tweed which was no too much further away from the venue.
I cannot comment on the skills or experience of having my hair cut or styled in this salon, but I can advise that the customer service we experienced did leave an unfavourable impression.
10-08-16
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